Add a passport to your Shopify store.

Yes. Open the confirmation email and click Continue on Product Passes. Then return to the browser where you started installing the Shopify app, sign in, and continue connecting your workspace. The pending Shopify authorization stays in that browser for one hour. If it expires, reopen the app from Shopify to authorize again. If an email link expires, log in with your password or request a new confirmation or password reset link.

Make sure the passport is Active and linked to the matching Shopify product. In its editor, expand Show this passport in your Shopify store, then Already added it, or need help? Use Repair storefront link and reload the preview. In Shopify, save your changes and check that the product is available in the Online Store sales channel. A theme preview is not proof that the live customer page works.

Add it once per product template in each theme you use. It shows the passport belonging to the product being viewed and stays hidden for products without a published passport. If you use custom product templates, add the block to those too. After switching or replacing themes, add and save it in the new theme. If you already added it, use Open theme editor instead of Add storefront block to avoid a duplicate.

In Online Store, open Themes and select Edit theme. Select the matching product template, then choose Add block, Apps, and Digital Product Passport. Position it near the product details and click Save. If Apps is unavailable in that section, try an Apps section. Older themes may need an update or help from their theme developer to support app blocks. Do not replace your live theme just to test this: use a draft theme preview first.

Yes. In the block settings, turn off Show heading and Show description for a simple passport link. The QR code is optional and off by default. Choose a text link, outline or filled button, and adjust spacing to match your theme. Check both desktop and mobile previews before saving.

Passports stay — they're your compliance records, not Shopify's. The connection is marked inactive, the encrypted access token is deleted from our vault, and live sync stops. Reconnecting the same shop and workspace preserves existing associations while they are retained. If Shopify requests deletion of shop data, the connection and mappings are removed and you may need to link products again. Your passports remain.

We write the public passport URL as a productpasses.passport_url metafield when you activate a passport. If you choose Install metafields, we also create the optional DPP field definitions. This is what the theme block reads. We never modify product titles, descriptions, photos, prices, inventory, orders, or customer data.

Fields you edit in Product Passes are protected from later Shopify updates, including full resyncs. Fields you have not edited continue to sync. The editor shows how many fields have local protection when you reopen it.

Most merchants treat Shopify drafts as work-in-progress. By default we exclude them from import — only active products land. Use Include drafts when choosing products if you want to select them. New products are never automatically added to your selection, even when active; choose them explicitly. Automatic updates apply only to existing links with sync enabled on Studio or Foundry.

When the passport URL is available in Shopify, the block renders its link directly in the theme. If that URL is missing, a small recovery script checks for a published linked passport. If you enable the optional QR code, its image is loaded lazily from Product Passes.

We respond 200 to all three Shopify GDPR webhooks (customers/data_request, customers/redact, shop/redact) within seconds. customers/* are empty responses because we never access customer data. shop/redact deletes the shop connection, mappings and vault secret; your Product Passes records remain.